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Eaton UPS Service Level Agreements (SLA)

Eaton UPS Service Level Agreements (SLAs) for 3-phase units

Available in a range of different levels to suit your needs and budget, Eaton’s SLAs combine various services into one contract to give you complete peace of mind, ensuring maximised performance of your equipment and budget optimisation. From traditional maintenance to advanced digital services including Cyber Secured remote monitoring and proactive response, the Eaton UPS service contracts are designed to meet your increasingly demanding business needs.
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Configure your UPS SLA
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Peace of mind
All services that you need available in one contract.
Business Continuity
Performance
Optimised system efficiency, regular preventive maintenance, proactive system recommendation.
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Cost efficiency
Minimised downtime, reduced CAPEX and accurate budget planning.

UPS service level agreements (SLAs)

With an Eaton UPS SLA in place, issues can be rectified without delay with our support or that of our approved service providers, along with access to a telephone helpdesk, UPS spare parts, regular preventive maintenance and emergency repairs when needed.
Download UPS SLA brochure

Brochure Service Matters

Discover our three distinct service plans to match different types of maintenance needs and budgets: Safe, Advance and Power.
Download service brochure

UPS & battery services - Channel brochure

To ensure total peace of mind, we offer warranty extensions on top of our guaranteed factory warranty. Our offers include standard replacements and repairs of electronic parts and batteries together with professional helpline support. To get the most out of our advanced technology, we offer Cyber Secured Monitoring to maximise your system’s uptime.
Download channel brochure

 

 

UPS maintenance
Preventive maintenance and inspections, system diagnosis, cybersecurity firmware update and system efficiency optimisation.
Technical Support
Eaton Care helpdesk 8/5, expert hotline 24/7 and UPS operation training.
Cyber Secured Monitoring
UPS performance dashboard, UPS system health report (anomalies detection) and maintenance records portal.
Emergency response
Guaranteed response time, root cause analysis and tailored contingency planning.

Eaton Cyber Secured Monitoring

24/7 monitoring of your equipment by an Eaton expert. Faster response times to malfunctions, regular comprehensive health reports of UPS performance including prediction analysis and life-cycle management.
Find out more
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Find the right UPS SLA for your UPS system.

Based on basic information you already have to hand, you will be able to see which customised SLA is recommended for your specific needs. Access the configurator via the link below.

Configure your UPS SLA

Find out more

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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