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Eaton UPS services

Purchasing an uninterruptible power supply (UPS) is an investment in your business or organization, providing peace of mind, reliability and improving your bottom line. Performing factory-recommended preventive UPS maintenance is critical for optimal performance and continued reliability, minimizing the risks of downtime and extending the life of your UPS. Eaton offers UPS service plans, battery and parts replacement services, and remote monitoring to help avoid future UPS failures.

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Avoid UPS failures with regularly scheduled replacement services

Maximize the performance and reliability of your UPS components, including batteries, capacitors and fans with preventive maintenance and regularly scheduled replacement services.
Learn more about replacement parts from Eaton

Startup, warranty and support

Learn about the available startup and warranty coverage for your Eaton UPSs, batteries and power distribution equipment.
Find out what service offerings are available for your UPS

Reduce risk with proactive monitoring

PredictPulse Insight remote monitoring service manages your critical alarms with predictive analytics.
Predict the failure of power components with PredictPulse Insight

Customer success stories

    End of Service Life (EOSL) program

    Eaton’s End of Service Life (EOSL) Program announces out-of-production products and identifies older, obsolete technology that may need to be replaced to ensure you are equipped with updated, state-of-the-art power protection and equipment.
    What you need to know about Eaton's EOSL program
    Specifications

    Eaton offers peace of mind that help will be there when you need it, regardless of the time of day or issue. We have an extensive network of more than 240 factory-trained field technicians across the U.S. and Canada that receive ongoing product training and certification, along with safety training and personal protective equipment to perform their jobs efficiently while maintaing a safe work area.

    Eaton field technicians stats

    • 240 plus Eaton factory-trained field technicians in North America
    • Work exclusively on Eaton UPSs
    • Complete over 38,000 preventive maintenance visits completed annually
    • 11 plus years of average tenure for Eaton field technicians
    Learn more about Eaton field technicians

    Service response times availabilty

    - 2-, 4- and 8-hour response time commitments 24x7x365
    - 99 percent on time arrival rate
    - 70 percent of the U.S. offers 4-hour response time
    Check available response times for your zip code

    How to choose the right service options

    - What type of UPS service do I need?
    - What should be covered?
    - How much service do I need and how fast do I want my service delivered?
    Explore the service options and find out your right fit

    "By partnering with Eaton, we are able to maximize uptime for our customers. We have excellent equipment, plus great technicians providing all of the service and maintenance that we need. They are taking care of our units so our units take care of us."

    Louis Valentino, director, data center operations

    UPS and battery safety

    Eaton’s recordable incident rate is consistently below the industry average for operations in the NAICS code 811 category (Repair and Maintenance). Our experience modification rate is also consistently below the industry average—and has been for a significant period of time.
    Learn more about Eaton UPS and battery safety standards

    Downtime calculations to consider

    $471,000 PER HOUR

    Maintaining services with Eaton, you are able to manage risk of downtime and avoid finiancial costs of power disruption. $1000,000 is an average cost of downtime per research.

    $1 MILLION PER HOUR

    23 percent reported their sites being extremely critical with costs of more than $1 million per hour of downtime.

    $100,000 WORTH OF STOCKED INVENTORY

    When you rely on an Eaton service plan, rest assured that every factory-trained field technician carries $100,000 value of field inventory.

    UPS FAILURES
    • 60 percent of UPS failures are due to human, design and other errors
    • 40 percent of all UPS failures are due to parts
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    Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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