ConnectWise

As an Automate Certified Partner, Eaton helps MSPs to increase their capabilities in terms of new offerings for their customers.

With the assistance of new monitoring and management technologies, MSPs have started to take advantage of process automation in recent years. MSPs can automate repetitive tasks with increased speed and productivity along with less variability and more precision. 

Graceful shutdown and protection of IT devices to avoid crashes and timely restart times are examples of IT automation. If an IT device crashes due to a prolonged power loss, the MSP is then liable for the time and effort to restart the system, and newer, more complex systems may take hours or even a day to provide the restart. In addition, driving to customer sites and restarting systems are mundane tasks, which costs money and take a lot of time away from the MSP technicians.

Investing in the appropriate automation systems streamlines the operations with higher efficiency and productivity and lowers costs for MSPs. Automation not only allows technicians to focus on efforts to improve and grow the business rather than fixing repetitive problems, it also enables them to monitor and manage their networks more efficiently.