Eaton UPS services

Understanding your Eaton UPS warranty | serial number lookup

Keeping your warranty information on-hand for your battery backup is a best practice we highly recommend. If you aren’t sure about your Eaton warranty coverage, please refer to the tips below.

1. Register your UPS

Registering your UPS will confirm your standard warranty and give you opportunity to extend your warranty. Extending your warranty may include UPS and battery coverage, 24x7 telephone tech support, overnight shipping of replacement units to you, and freight costs for replacement and return of defective unit covered by Eaton. Lastly, a benefit to registering your product will be that you are notified of important firmware updates.

If you would like to register your Eaton UPS, visit the product registration page below.

2. Understanding Eaton warranties

Eaton UPSs (with VRLA batteries) are covered for 2 or 3 years under the standard warranty agreement. Lithium-ion UPSs up to 3 kVA have a 5-year standard warranty. The warranty starts when the unit is sold, but we understand proof of purchase can be misplaced. In that case, the serial number can be used to determine UPS age.

Learn about the available startup and warranty coverage for your Eaton UPSs up to 3 kVA, batteries and power distribution equipment.

Explore Eaton UPS service offerings

3. Find your serial number

The serial number should be located on a sticker on the back or side of the unit. You can also locate the serial number on the rating label on your UPS. The exact location varies slightly depending on the UPS model. See the UPS rating label examples below.

If your unit has an LCD screen, the serial and part numbers can be found by navigating to “identification” on the display. Once found, use the fifth character to determine the set of instructions to follow.

The Eaton 5PX displays the serial number on an easy-to-read LCD screen.

Keep in mind these tips will not work for UPSs manufactured before 2009, and we suggest contacting Eaton support directly if you need help with the warranty of an older UPS.

Contact Eaton support

4. Decoding the serial number

Identifying the date of manufacturing is really simple. Use the guide below to help you decode your serial number and identify the manufacturing date.

Example: M090H26082 tells us that the UPS was manufactured in 2017 on week 26.

Example: BN328X0004 tells us that the UPS was manufactured in 2019 on week 32, day 8.

5. Keep this information on file

Now that you have decoded your serial number, we recommend you store this information in a safe place. Please also document the contact information for Eaton customer support.

Eaton's post-sales and technical support team is available to help you. You can contact them by calling 800-356-5737

Post-sale product support form

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

Understanding your Eaton UPS warranty | serial number lookup

1. Register your UPS

2. Understanding Eaton warranties

Startup, warranty and support

3. Find your serial number

4. Decoding the serial number

5. Keep this information on file

Know where to go for help

Understanding your Eaton UPS warranty | serial number lookup

1. Register your UPS

2. Understanding Eaton warranties

Startup, warranty and support

3. Find your serial number

4. Decoding the serial number

5. Keep this information on file

Know where to go for help

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